In case of the packaging being damaged at the time of delivery, we request you to kindly not accept the package and inform our customer care on firstname.lastname@example.org immediately of the same. We will either provide you with a replacement or offer online store credits.
Our terms and conditions pertaining to returns and exchange are as follows: –
To return/exchange an item, the customer must write to us at email@example.com. A prompt response is assured to such mails.
Alternatively, the customer may even call at our customer care numbers +91 9820692382 / +91 9820985195 which remains open 10am-6pm IST on 5 DAYS (Monday to Friday).
Unidentified returns & returns without prior intimation/confirmation will be returned to the sender as we cannot accept responsibility for such returns.
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate. Each design has a specific color palette that we closely follow and the same is also uploaded on the website. No exchange requests will be accepted for minor discrepancies in colors due to the reasons specified above.
All custom made orders are non-returnable.
Initial shipping charges are not refundable.
We are unable to and will not provide cash refunds on any goods sold.
You can use your online store credits, whenever you shop with us next time. All conditions applicable to the return of goods shall also apply to the exchange of goods.
You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by a third party and invoice which shall be governed by the terms of such sale.
The Cost incurred for shipping to our head office shall be borne by the customer alone. The Return address is stated on the invoice supplied with your goods.
All Merchandise returned for exchange for store credit must be in perfect saleable condition and purchased only through the website www.avantecrafts.com.
If you are located outside INDIA you will be required to pay additional taxes and duties on exchange items. Once your order has been placed, you will receive a confirmation email that we have received the details of your order. Please note that this is not a confirmation that we have accepted your order. We reserve the right not to accept your order for payment, shipping restrictions, or stock reasons. All international customs duties and sales taxes are NOT refunded for shipments.
Products are for your own personal use and not for resale.
KINDLY NOTE, ANY PRODUCTS PURCHASED DURING A SALE OFFER OR MADE / CUSTOMIZED TO ORDER ARE NOT ELIGIBLE FOR RETURNS, EXCHANGE, OR PRICE ADJUSTMENTS.
Cancellation by Us
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verification or information before accepting any order.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back into your Card Account. Please note some banks require up-to 4-7 working days for payments to be reversed to their customers.
Cancellations by the User
In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount.
A request for cancellation of an order shall be valid and accepted only if they are made within 24 hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which a request for cancellation is made after the expiry of 24 hours from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.